Privacy Policy for SilverGum Skills
At SilverGum Skills, we are committed to protecting your privacy. This Privacy Policy explains how our online platform collects, uses, discloses, and protects your personal information when you access or use our services, including digital literacy workshops, online safety seminars, basic computer navigation courses, tablet and smartphone proficiency training, social media fundamentals, video call setup, email management, introduction to online banking, cybersecurity awareness for seniors, and personalized one-on-one technology coaching. We comply with applicable privacy laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information in connection with the services we provide. This information helps us to deliver our community education and technology training effectively and to improve your experience with our site.
- Personal Information You Provide Directly: This includes information you give us when you register for a course, sign up for a newsletter, contact us, or participate in our services. This may include your name, email address, phone number, physical address, and any specific learning needs or preferences you share.
- Payment Information: If you make a purchase through our online platform, we collect payment information, such as credit card details. This data is securely processed by third-party payment processors and is not stored directly on our servers.
- Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, operating system, pages viewed, time spent on pages, and other diagnostic data. This helps us understand how our services are used and to improve their functionality.
- Communication Information: When you communicate with us via email or other means, we retain records of that communication.
How We Use Your Information
The information we collect is used for various purposes, primarily to provide and improve our services to you.
- To Provide and Maintain Our Services: This includes managing your registration, delivering digital literacy workshops and technology training courses, and facilitating personalized coaching.
- To Improve Our Services: We use the information to understand how our courses and resources are being used, to enhance existing offerings, and to develop new educational programs that meet the needs of our community.
- To Communicate With You: We may use your information to send you updates about your courses, service announcements, newsletters, and other relevant information about SilverGum Skills.
- For Security and Fraud Prevention: We use information to detect, prevent, and address technical issues, fraudulent activities, or violations of our policies.
- To Analyze Usage: We may use aggregated, de-identified data for analytical purposes to understand trends and improve our overall service delivery.
Disclosure of Your Information
We do not sell or rent your personal information to third parties. We may disclose your information in certain limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as payment processing, website hosting, data analysis, and email delivery. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
- Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, property, or safety of SilverGum Skills, our users, or the public.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard security practices, including data encryption and secure server environments. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under applicable Australian privacy laws, you have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of our services after such modifications constitutes your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
SilverGum Skills
1290 Flinders Lane,
Suite 300,
Melbourne, Victoria, 3000
Australia